Trust Passport
Who’s behind the service
Four questions worth asking any online pharmacy, answered with links you can check yourself.
- Who operates the service?
Bolt Healthcare Ltd, a pharmacy registered with the General Pharmaceutical Council.
Source: Bolt Pharmacy terms of sale (opens in a new tab)Details and sourcesHide details
- Company number 15149039, registered in England and Wales, with its registered office in Blackburn, Lancashire.Companies House
- GPhC pharmacy registration 9013085, owned by Bolt Healthcare Ltd.GPhC register entry
- Bolt Healthcare Ltd doesn’t provide clinical services directly.Bolt Pharmacy terms of sale
- Complaints are acknowledged within two working days, with a full response within 20 working days.Bolt Pharmacy FAQ
- Who makes clinical decisions?
Independent prescribers working under AIOS Technology Ltd.
Source: Bolt Pharmacy FAQ (opens in a new tab)Details and sourcesHide details
- It’s described as a two-way clinical consultation, not a questionnaire-only process.Bolt Pharmacy FAQ
- UK guidance says the prescriber must independently verify weight, height or BMI, and must not decide on a questionnaire alone.GPhC distance-selling guidance (Feb 2025)
- If you’re not approved, you’re told and no charge is applied. Payment is taken only after a prescriber approves and issues a prescription.Bolt Pharmacy terms of sale
- How is my information protected?
Under the provider’s privacy policy. Health information is special category data, with extra protection in UK law.
Source: Bolt Pharmacy privacy policy (opens in a new tab)Details and sourcesHide details
- The policy lists who information can be shared with: the prescribing service, delivery providers, your GP or NHS services where clinically appropriate and with your consent, and regulators where the law requires it.Bolt Pharmacy privacy policy
- The policy says personal data isn’t sold to third parties, and data requests are answered within one month.Bolt Pharmacy privacy policy
- Information that lets someone infer your health counts as special category data too.ICO: special category data
- In this concept, invitations never contain your order, health or treatment, and people you invite never see your answers or any clinical decision.
- Where can I check this myself?
On the public GPhC register and at Companies House.
Source: GPhC register entry (opens in a new tab)Details and sourcesHide details
- The GPhC register lists Bolt Pharmacy, registration 9013085, as registered.GPhC register entry
- Companies House lists Bolt Healthcare Ltd, company 15149039, as active.Companies House
- The MHRA advises checking any online pharmacy on the GPhC register and being wary of unusually low prices.MHRA advice, Dec 2025
Feeling unwell? In an emergency, call 999. For urgent advice, call NHS 111.
Linked facts were rechecked against their sources on 14 October 2026. Points without a link describe this independent concept, not the provider.
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